1) ABOUT US
"Contractual Documents of the Site" - The term includes these Terms and Conditions, the Privacy Notice, the Delivery Policy, Returns and Cancellations; In general, the term also includes any other contract, agreement, notice or policy that ESPAI de JOIES issues and publishes from time to time and that is applicable to transactions carried out through the Online Store.
"Online Product Catalog" or "Catalog" - Consists of all merchandise and services, which are available in the Online Store; Items in the Catalog are not necessarily available or in stock at the time an Order is placed; likewise, they may be changed, replaced or discontinued from time to time at the Company's discretion.
"Purchase Order" or "Order" - It is the data message generated by the Customer to request the acquisition of a product, and in which the Customer expresses its willingness to purchase said product in the amount, price, terms and conditions there established.
"Confirmation of Purchase" - It is the data message generated by the Online Store in which the ESPAI of JOIES expresses its acceptance to fill the Order offered by the Customer. The Purchase Confirmation confirms that the ESPAI de JOIES has sold and the Customer has purchased the corresponding items and records the time of purchase. The message includes an order number so that the Customer can monitor the delivery of your order.
3) ACCEPTANCE OF THE ORDER
The acquisition of the products must be done through the activation of the button "CONFIRM ORDER" that appears at the foot of the page of the purchase request, and expresses the total acceptance of each and every one of the Terms and Conditions as shown on the website of ESPAI de JOIES prior to the acquisition of the products, without being applicable to the news that may occur in the clauses of the terms and conditions later.
From the moment of acceptance, the user acquires the status of Customer of the ESPAI de JOIES that is described in these terms and conditions. Any product or service offered later by ESPAI de JOIES must be the subject of a new contract.
If the Customer wishes to read the terms and conditions in more detail, he may print on paper or save the document in electronic format.
ESPAI de JOIES informs you that it files the electronic documents in which the purchases are formalized.
In case the Customer made an error when sending the data, he / she will be able to modify them in the MY ACCOUNT section and will be taken into account for future acquisitions. In case the error occurs in the current order, the Customer should contact the Customer Service.
4) SHIPPING INFORMATION
Shipments are made by courier, standard delivery, and at the time of shipment, the customer receives a second confirmation of the order by email with the tracking number to track the shipment at any time.
The orders are sent by Espai de Joies, through Mail Boxes Etc. Prat de la Riba street, 40, 08211 Castellar del Vallés, Barcelona, Spain, from Monday to Friday. Orders placed over the weekend will be processed next Monday morning. Orders placed on holidays will be processed the next business day.
Orders for items already in stock are shipped within 5 working days after your order. With items temporarily out of stock, shipment is guaranteed within three weeks. Espai de Joies reserves the right to postpone delivery if there are events of major force.
The shipping costs will be visible at the time of the purchase summary.
Insurance of the expedition
Espai de Joies shipments are insured by us against theft and accidental damage. Once the shipment reaches its destination, the insurance loses its validity.
5) PRODUCT REVIEW
Keep in mind that you assume the risk of the products you have ordered once the shipment is completed. If the packaging is damaged, please do not accept the shipment. Without prejudice to your rights, you are responsible for inspecting the product and notifying us of any complaint. In the case of defective products or disagreement with your request, you have the option to return the defective product and we will refund the purchase price and all shipping costs.
6) AVAILABILITY AND VALIDITY OF THE OFFER
We strive to have stock of all the items offered on the website. In the case that you ask us for products that are not in stock, we reserve the right not to accept the offer. You will be informed by email and any other payment, of course, will be returned.
The prices and offers that appear on the website are valid at the time they occur, unless other specific terms on the website indicate otherwise. Price errors or spelling errors may occur.
The Online Store is open 24 hours a day. However, the store can be closed for maintenance. For your convenience, we strive to perform such work at night.
To make purchases at www.espaidejoies.com you must be at least 18 years of age.
We can reject an offer or cancel a purchase in any of the following situations, without being responsible for any damage or cost. We will notify you by email before any action, to try to resolve the problem and return any payment made:
• Your payment information is incorrect or not verifiable;
• Your order may have been made for fraudulent purposes, or in connection with a crime or other illegal activity;
• An inadvertent error has occurred in the Online Store, for example a payment error, etc .;
• We have reason to believe that he is a minor;
• The address is not valid.
We can only accept offers that are made through our Online Store or by phone through our customer service. We can not accept orders made by email, letters or fax.
If a product different from that requested by the customer was delivered by mistake of ESPAI de JOIES, the correct product will be delivered, without any additional charge for the Customer.
If a product has reached the broken, damaged or in poor condition, ESPAI de JOIES will replace it with another one in good condition, without additional charges.
8) PURCHASE FORMALIZATION
It is formalized at the moment of clicking on "CONFIRM PURCHASE" and after the receipt shown on your screen, you agree to make the purchase, however, please see the section "Returns".
The receipt shown on your screen is an automated recognition that means that we have received your purchase offer. However, the acknowledgment does not mean that we have accepted your offer, and we reserve the explicit right to reject your offer after having received automatic recognition, which will be duly notified.
If you made an error when placing the order, please contact our Customer Service Department who will be happy to assist you. However, please always be sure to review your offer before placing the order.
9) CHANGE AND / OR RETURN POLICY
If for any reason you are not satisfied with the parts purchased at www.espaidejoies.com, you have 15 calendar days from the date of purchase to return it. The piece must be in perfect condition and in its original packaging. Custom products can not be returned at the customer's request.
We will proceed to make the full refund of the price of the product using the same means of payment used by the customer for the initial transaction within 14 calendar days of receipt of the goods. Shipping and return costs will not be reimbursed.
The returns must be sent to our Shipping Center under the responsibility and charge of the buyer:
ESPAI de JOIES c / o Mail Boxes Etc. Carrer Prat de la Riba, 40, 08211 Castellar del Vallès, Barcelona, Spain
As proof of your return, we recommend that you keep the receipt of your return to track the delivery in our Returns Center and avoid loss.
Once the verification of the returned products in our Center, you will receive a confirmation email indicating that the amount will be paid in the same payment method that you used in the purchase.
In the event that it exercises the right of withdrawal, it will only be liable for the decrease in the value of the goods resulting from a manipulation of the same, different from that necessary to establish its nature, characteristics or operation.
Remember that the term in which you will see the payment reflected in your account will depend on your bank.
10) FRAUD VERIFICATION
In order to protect our customers and maintain the security of buying online, we can verify the information you provide when sending an order. These controls may include address verification and payment method to prevent fraud.
11) METHODS OF PAYMENT
We accept the following payment methods:
- Bank transfer
Please note that we can not accept payment methods not specified above. If you attempt to pay with any other method, we will not be responsible for the loss of your payment or any other damage caused by your action.
Only payment in euros is accepted.
12) PROCESSING OF PAYMENTS:
When your request and data have been verified and the products you ordered leave our warehouse for shipping, the payment will be deducted from your account. Note that your billing address must be entered exactly as it appears on your bank statement.
13) PRICES AND TAXES
All the prices of the products, the shipping costs and other services include VAT. Shipping costs are added per order. We will always inform you of the total price, including all taxes and other costs such as fees and possible delivery costs.
The prices that appear on the website are those that apply at the time of purchase. Prices may be subject to change without prior notice, but changes will not affect the orders we have accepted.
Our site is not directed to children under 18 years of age. We do not knowingly collect or store information about minors. If we are informed that a minor has made a purchase without the consent of his father or mother, we immediately, upon request of the parents, proceed to the cancellation of the sale.
Some items may appear a bit larger or smaller than their actual size due to the screen configuration and photographic technique. Other items can be represented in a size larger than their actual size in order to clearly show the details, or smaller than their actual size, in order to show the full article. Also, the color shades in the photographs of the products of the Online Store may be altered by the resolution of your monitor and may differ from the real ones.
16) CUSTOMER ATTENTION
For any claim or query, you can contact ESPAI de JOIES through the "Contact us" section of the website or through the following means of communication:
Phone: +34 629 402 302
The language in which the contract between ESPAI de JOIES and the Customer will be perfected is Spanish or Catalan.
18) RESPONSIBILITIES OF THE COMPANY
ESPAI de JOIES guarantees the quality of the service contracted through the Online Store.
All the rights that the laws in force guarantee to consumers and users are guaranteed.
Failure to comply with any of these Terms and Conditions may result in the return of the products or cancellation of the Services purchased by the Customer.
19) CUSTOMER RESPONSIBILITIES
The Customer undertakes to make lawful use of the Services, without contravening the current legislation, or injuring the rights and interests of third parties.
The Customer guarantees the veracity and accuracy of the data provided when filling in the contract forms, avoiding the causation of damages to ESPAI de JOIES due to the incorrectness of the same.
Failure to comply with any of these terms and conditions may result in the withdrawal or cancellation of the Services by ESPAI de JOIES without prior notice to the Customer and without giving any right to compensation.
20) PERSONAL DATA AND COMMERCIAL COMMUNICATIONS
We inform you that your personal data are part of a file owned by ESPAI de JOIES, in order to manage your order, answer your questions and send you information about the products and services of the brand ESPAI de JOIES, both by postal and electronic means.
You can exercise the rights of access, rectification, cancellation and opposition, as well as revoke the consent given by sending an email to the following address email@example.com, indicating your name and surname and providing a copy of your ID or equivalent identification document.
21) INDUSTRIAL AND INTELLECTUAL PROPERTY
The intellectual and industrial property rights over the works, brands, logos, and any other susceptible of protection, contained in the ESPAI de JOIES website correspond exclusively to ESPAI de JOIES or to third parties that have authorized their inclusion in the website. The unauthorized reproduction, distribution, commercialization or transformation of such works, brands, logos, etc. constitutes an infringement of the intellectual and industrial property rights of ESPAI de JOIES or the owner thereof, and may give rise to the exercise of any judicial or extrajudicial actions that may correspond to them in the exercise of their rights.
22) JURISDICTION AND APPLICABLE LAW
The relationship between ESPAI de JOIES and the Customer will be governed by current Spanish regulations and any dispute will be submitted to the Courts and Tribunals of the ESPAI de JOIES address.
The Company will pursue the breach of these Terms and conditions as well as any improper use of the website by exercising all civil and criminal actions that may correspond to and assist in law.